At SKYSA Fashion, we want you to be happy with your purchase. Please read the following policy carefully before placing an order.

I. Online Orders (Website, WhatsApp & Instagram Orders)

• Refund Policy

 ●  NO REFUND, We do not offer refunds.

 ●  Eligible claims will be resolved through replacement or exchange only.

 ●  If the same product is unavailable, a store credit or alternate product may be offered at management's discretion.

• Exchange Eligibility

We only accept exchange requests in the following situations:

 ●  Product received is damaged during shipping.

 ●  Wrong product received.

 ●  Missing item in the package.

• Requirements for Claims:

 ●  A clear unboxing video without cuts or edits is mandatory.

 ●  The issue must be reported within 2 days of delivery.

 ●  The product must be unused, unwashed, and in its original packaging with tags intact.

• Non-Eligible Cases for Exchange:

We do not accept returns or exchanges for:

 ●  Change of mind.

 ●  Size preference issues.

 ●  Color variations caused by screen settings.

 ●  Products damaged due to customer misuse.

 ●  Products without original tags or packaging.

II. Store Purchases

• Store Exchange Eligibility

   ●  NO REFUND, We do not offer refunds.

   ●  Exchanges are allowed within 7 days from the date of purchase.

   ●  Original bill/invoice must be presented.

   ●  Product must be unused, unwashed, and with original tags intact.

   ●  Exchange is subject to stock availability.

III. Exclusions

• The following items are strictly not eligible for return or exchange under any circumstances:

 ●  Sale, clearance, promotional, or discounted products.

 ●  Jewellery

 ●  Accessories

 ●  Bags

 ●  Any other items specifically marked as non-exchangeable