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Thank you for shopping with SKYSA Fashion. We are committed to delivering your orders safely, securely, and on time across India.

I. Order Processing & Dispatch

a. Orders are typically dispatched within 1–3 business days after order confirmation and successful payment.

b. Orders are not processed or dispatched on Sundays and public holidays.

c. Once your order has been dispatched, tracking details will be shared with you via WhatsApp, SMS, or email, where available.

II. Delivery Timeline

a. The estimated delivery time is 3–10 business days from the date of dispatch, depending on the delivery location and courier service availability.

b. Delivery timelines are estimates only and are not guaranteed.

c. Delivery may take longer due to factors including:

   ●  Remote or difficult-to-reach locations

   ●  Weather conditions

   ●  Public holidays

   ●  Courier delays

   ●  Natural disasters

   ●  Strikes or operational disruptions

   ●  Government restrictions

   ●  Other unforeseen circumstances beyond our reasonable control

III. Shipping Partners

SKYSA Fashion primarily uses DTDC for order delivery across India. 

In cases where DTDC service is unavailable or not suitable for a particular delivery location, we may use Shiprocket and other trusted courier partners to ensure your order reaches you safely and efficiently.

Alternative courier partners may include:

   ●  Delhivery

   ●  Blue Dart

   ●  XpressBees

   ●  Ecom Express

   ●  Shadowfax

   ●  Other reputed courier services

The courier partner may be selected based on delivery location, serviceability, and availability.

IV. Shipping Charges

a. Applicable shipping charges will be displayed during checkout before the order is confirmed.

b. Free shipping offers may be available on selected products or orders above a specified value, as communicated on our website.

c. Any applicable shipping charges will be clearly displayed before payment.

V. Order Tracking

a. Once an order has been dispatched, customers will be provided with tracking details, where available, to monitor the shipment status.

b. Tracking information may take some time to become active after dispatch.

c. If you experience any difficulty tracking your order, please contact SKYSA Fashion through our customer support details provided on the website.

VI. Delivery Issues

If your order is marked as delivered but you have not received the package, please contact SKYSA Fashion within 48 hours of the delivery update.

We will coordinate with the relevant courier partner to investigate the issue and assist you accordingly.

VII. Incorrect or Incomplete Address

a. Customers are responsible for providing accurate and complete shipping and contact information at the time of placing the order.

b. SKYSA Fashion shall not be held responsible for delays, failed deliveries, or returned shipments resulting from:

   ●  Incorrect or incomplete address

   ●  Incorrect contact details

   ●  Unreachable recipient

   ●  Recipient being unavailable during delivery attempts

Failure to respond to courier calls or delivery attempts

c. If an order needs to be re-delivered due to an incorrect or incomplete address or other customer-related reasons, any additional shipping or re-delivery charges may be the customer's responsibility.

VIII. Delayed or Lost Shipments

While SKYSA Fashion works with trusted logistics partners, occasional delays or shipment-related issues may occur.

SKYSA Fashion shall not be held responsible for delays caused by courier partners, natural disasters, strikes, government restrictions, or other circumstances beyond our reasonable control.

If your shipment appears to be lost, excessively delayed, or stuck in transit, please contact us. We will coordinate with the courier partner and provide reasonable assistance in resolving the matter.

IX. Cash on Delivery (COD)

Cash on Delivery (COD) is currently not available for SKYSA Fashion orders.

All orders must be paid online at the time of placing the order through the available payment options on our website.

Orders will be processed and dispatched only after successful payment confirmation.

X. International Shipping

Currently, SKYSA Fashion offers shipping within India only.

International shipping may be introduced in the future. If international shipping becomes available, applicable shipping charges, customs duties, taxes, and import charges will be communicated at the time of purchase.

XI. Contact Us

For any questions or assistance regarding shipping and delivery, please contact SKYSA Fashion through the contact details provided on our website.

At SKYSA Fashion, we want you to be happy with your purchase. Please read the following policy carefully before placing an order.

I. Online Orders (Website, WhatsApp & Instagram Orders)

• Refund Policy

 ●  NO REFUND, We do not offer refunds.

 ●  Eligible claims will be resolved through replacement or exchange only.

 ●  If the same product is unavailable, a store credit or alternate product may be offered at management's discretion.

• Exchange Eligibility

We only accept exchange requests in the following situations:

 ●  Product received is damaged during shipping.

 ●  Wrong product received.

 ●  Missing item in the package.

• Requirements for Claims:

 ●  A clear unboxing video without cuts or edits is mandatory.

 ●  The issue must be reported within 2 days of delivery.

 ●  The product must be unused, unwashed, and in its original packaging with tags intact.

• Non-Eligible Cases for Exchange:

We do not accept returns or exchanges for:

 ●  Change of mind.

 ●  Size preference issues.

 ●  Color variations caused by screen settings.

 ●  Products damaged due to customer misuse.

 ●  Products without original tags or packaging.

II. Store Purchases

• Store Exchange Eligibility

   ●  NO REFUND, We do not offer refunds.

   ●  Exchanges are allowed within 7 days from the date of purchase.

   ●  Original bill/invoice must be presented.

   ●  Product must be unused, unwashed, and with original tags intact.

   ●  Exchange is subject to stock availability.

III. Exclusions

• The following items are strictly not eligible for return or exchange under any circumstances:

 ●  Sale, clearance, promotional, or discounted products.

 ●  Jewellery

 ●  Accessories

 ●  Bags

 ●  Any other items specifically marked as non-exchangeable